|For Dedicated Servers owners,
Please ensure that you provide your server's primary IP address and/or hostname when you submit your ticket.
For Shared/Reseller Hosting owners,
Please ensure that you provide your domain name when you submit your ticket.
It is good practice to include as much details as necessary for us to replicate your issue. For example, for email server login issues, to include the login /password for us to run our tests.
Tickets are answered by priority, and by the order in which they are received. While we aim to respond as quickly as possible, however it may take 1-2 hours to reply during unusually busy periods.
Technical Support Team